Rentals FAQ

Rentals FAQ

If you live in BC’s Lower Mainland, consider renting from Jump BC to make your child’s next party incredible!  We have a great selection of Bounce Houses and Water Slides.

Before you receive your rental item, we test and clean it with environmentally and child safe cleaners.

Standard DIY (Do-It-Yourself) rentals include a 6 hour period – you are responsible for picking up and dropping off the item. Standard pick-up/drop-off times are between 10-11am and 5-6pm at our Burnaby North residence location. You are also responsible for setup, running, takedown, cleaning and drying the inflatable as well. For an additional fee (when available), you can still choose Add-Ons available on our rental request form including extending your rental period to 24 hours or more.

Extend your 24 hour rental options to:

  • 1. Early pick up the evening before your rental date ($20)
  • 2. Drop-off the day after your rental date ($20)
  • 3. BOTH early pickup and next day drop-off ($40)

All 3 options are subject to availability – must be pre-arranged.

Full Service rentals include delivery, setup, takedown services (subject to availability and the zones we serve): $30 each or $99 for full service. Full Service does not include drying and cleaning the inflatable. Cleaning can be added in for the standard 25$ cleaning charge. Full Service customers still assist with drying the slide (easy mode). See Add-On’s on rental request form for additional options.

If your rental date occurs on Mon/Tues/Wed or Thursday, you may pre-arrange next morning free drop-off (subject to availability).

Once you have submitted your online booking request, we will confirm availability via email with details regarding pick-up/drop-off times, total amount of the rental, the damage deposit amount, the reservation amount (half of the rental cost) and the item information.

  1. What are the pick up and drop off times?
    Pick up times are 10-11am but may be flexible when possible. You do have the option of picking up the day before or dropping off the next morning for an additional charge of 20$ (for one or the other) or 40$ for both. Drop-off times are between 5&6pm but may be varied when possible.
  2. Can we pick up the rental items early or drop them off later?
    You have the option for early pick up the evening before your rental date for 20$ or you can bring it back the next morning for an extra $20  (depending on availability).  Please note the $20 fee is for either option not both and we do require at least 24 hours notice for this option. Fee is 40$ for both early pickup & late drop off.
  3. What happens after I submit my booking request form online?
    We will check availability and, if available, you will receive a confirmation email, followed by an invoice, along with details including: pick up/drop off times, the total amount of the rental, the damage deposit amount, the reservation amount (50% of rental deposit) and the item information. To secure your rental, pay the rental deposit as soon as possible. Until the deposit is received, your booking is tentative.
  4. Can I book last minute?
    In most cases you can book last minute but it is best if we have 24 hours notice. If you pay half of the rental fee before you pick up the item, we have your rental prepared for your pick up. If you choose to pay on arrival there will be an extra $10 charge and we will prepare your rental – your wait time could be anywhere from 5-45 minutes. It’s best to call us to verify that the item you are looking for is available. Rental pick up times may vary and we can’t guarantee a certain pick up time.
  5. Do you deliver?
    Drop off & pick up service as well as setup & takedown service are available – for 30$ each level of service or 99$ for all – drop off/setup/takedown/pickup. Please see the zones we serve.
  6. Do we pay a damage deposit?
    Yes there is a damage deposit required on all rental items. Damage deposits range from $100 – $200.  When an item is picked up we require the damage deposit to be paid either by cash or interac email money transfer (3 day turnaround on refund) or by credit card (10-15 day turnaround for refund). When an item is brought back in clean and working condition without any damage, we issue a refund, usually within a 72 hour period (3 days).
  7. Is it easy to set up a bounce house?
    Absolutely! Bounce Houses take about 5 minutes to set up and about 10 minutes to take it down. We give you detailed instructions on setup and up take down when you pick it up your rental.
  8. How large and heavy are the bounce houses? Will they fit in my vehicle?
    The bounce houses weigh between 30 – 75 pounds and are the size of a large hockey bag. All bounce houses can fit in any car, truck or SUV and we help you load it as well.
  9. Do you provide all the necessary equipment for the rentals?
    Yes we provide everything you need to enjoy the rental such as blowers and pegs. The only thing you may need is power and if you don’t have power, we do have a generator rental for $75.
  10. Can adults use the bounce house?
    No. Adults are much too heavy to use our bounce houses and will damage the bounce houses – see weight restrictions for each rental. No pets allowed either.
  11. Do you clean and sanitize the items after each use? Yes after each use, we test and clean each rental item.
  12. What is the maximum kids’ age of use for the inflatable bounce house rentals? We have all of the details in terms of amount of kids and weight limits under the description of each bounce house. On average most bounce houses are for kids under 10 years of age.
  13. Do you provide insurance for your rentals?
    No we do not provide insurance.  You will need to provide your own insurance through a local insurance agency and often homeowners’ insurance may already have liability coverage.  Please check with your insurance company.
  14. Can we have food in the bounce houses? Can we decorate the bounce house?
    No food, shoes, drinks, face paints, streamers or glitter are allowed in bounce houses. If a bounce house is returned with glitter, felt marks, stains we may retain a portion or all of your damage deposit. Extra cleaning charge is 25$ per hour or any portion thereof.
  15. Are we allowed to use bounce houses in the rain?
    No. Bounce houses are not allowed to get wet and if a bounce house is returned wet or damp then the full damage deposit will be charged unless a water bounce house/slide is rented. However, a sprinkling of rain is okay. If rain is heavy, the bounce house can be deflated, covered with a tarp and re-inflated once the rain stops.
  16. Can we cancel? Do we get our deposit back?
    You may ‘cancel’ with a minimum of 48 hours notice. Your rental deposit is transferable – not refundable. You may use the credit another day or for another item that is the same value or more. (e.g. Saturday rental would require notice given by Wednesday midnight in order to be transferable – otherwise, the deposit is forfeit).
  17. Can we swap out a rental?
    Yes you can swap a rental if you let us know no later than the Thursday at 11:00am before your event. If you give notice after Thursday at 11:30am, we charge a $20 switch fee.