Rentals FAQ

Rentals FAQ

If you live in BC’s Lower Mainland, consider renting from Jump BC to make your next party for your children incredible!  We have a great selection of Bounce Houses and Water Slides.

Before you receive your rental , we test and clean it with environmentally and child safe cleaners. Additionally, we disinfect each item once it’s returned.

Standard DIY (Do-It-Yourself) rentals include a 6 hour period – you are responsible for picking up and dropping off the item. Standard pick-up/drop-off times are between 10-11am and 5-6pm at our Burnaby North residence location. You are also responsible for setup, running, take-down, cleaning and drying the inflatable. We provide you with easy detailed instructions for doing this on your own! For an additional fee (when available), you may also choose ‘Add-Ons’ available on our rental request form including extending your rental period to 24 hours. Longer rentals may be arranged on a case by case basis – please email us with your request.

Your 24 hour rental extension options are:

    • 1. Early pick up the evening before your rental date ($20)

2. Drop-off the day after your rental date ($20)

These options are subject to availability & must be pre-arranged. Note that next day drop-off sometimes needs to be as early as 8am or 9am – depending on demand. We will let you know ahead of time if so.

Full Service is an add-on that includes delivery, setup, take-down and cleaning but is subject to availability and the zones we serve): $124 for full service on water slides and $99 on bouncers.  Damage deposits are waived for full service. Locations outside the zones we serve can be arranged on a case by case basis at an agreed upon rate.

If your rental date occurs on Mon/Tues/Wed/Thurs, you may arrange next morning free drop-off (subject to availability).

Once you have submitted your rental request form, we will confirm availability via email within 24 hours to include details regarding pick-up/drop-off times, total amount of the rental, the damage deposit amount (if applicable), the reservation amount (half of the rental cost) and the item information.

      1. What are the pick up and drop off times?
        Pick up times are 10-11am but may be flexible when possible (and arranged ahead of time).
      2. Can we pick up the rental items early or drop them off later?
        You have the option for early pick up the evening before your rental date for 20$ OR you can bring it back the next morning for an extra $20  (depending on availability).  Please note the $20 fee is for either option not both and we do require as much advance notice as possible. To pickup a bit earlier or drop off a bit later on the day of the rental, check with us to arrange a suitable time.
      3. What happens after I submit my booking request form online?
        We will check availability and, if available, you will receive a confirmation email within 24 hours, followed by an invoice, along with details including: pick up/drop off times, the total amount of the rental, the damage deposit amount, the reservation amount (50% of rental deposit) and the item information. To secure your rental, pay the rental deposit as soon as possible. Until the deposit is received, your booking is tentative. Your rental deposit is transferable up to 48 hours before the rental date. otherwise it is forfeit. If you do not wish to transfer and prefer a refund instead, there is a 25$ cancellation fee.
      4. Can I book last minute?
        In most cases you can book last minute although it is best if we have as much notice as possible. Full payment is due immediately for bookings less than 48 hours of the rental date. In the event of a cancellation not due to rain, the booking is transferable or subject to a 25$ cancellation fee – up to you.
      5. Do you deliver?
        Drop off & pick up services are available – for 30$ each level of service or 50$ for both delivery & pickup only.  Please see the zones we serve. Outside these zones, we agree on a fair price on a case by case basis.
      6. Do we pay a damage deposit?
        For full service there is no damage deposit required. Otherwise, yes there is a damage deposit required on all rental items. Damage deposits range from $100 – $200.  When an item is picked up we require the damage deposit to be paid preferably by credit card (cash or interac email money transfer are also possible but not preferred 🙂  When an item is brought back in clean and working condition without any damage, we issue a refund, usually within a 72 hour period (3 days).
      7. Is it easy to set up a bounce house?
        Absolutely! Bounce Houses take about 5 minutes to set up and about 10 minutes to take it down. We give you detailed instructions on setup and up take down when you pick it up your rental. Cleaning may add another 15 minutes to the take-down.
      8. Is it easy to set up a water slide?
        Absolutely! You do need to attach tubing by matching numbers at each hookup spot. They  take about 15 minutes to set up and about 15 minutes to take down. Cleaning may add about 15 minutes. We give you detailed instructions on setup and up take down when you pick it up your rental.
      9. How large and heavy are the inflatables? Will they fit in my vehicle?
        The bounce houses & water slides weigh between 30 – 75 pounds and are the size of a large hockey bag. All bounce houses can fit in any car, truck or SUV and we help you load it as well.
      10. Do you provide all the necessary equipment for the rentals?
        Yes we provide everything you need to enjoy the rental such as blowers and pegs (see note below re: pegs)**. The only thing you need is power and if you don’t have power, we do have a generator rental for $75. Also you need a garden hose for water slides to supply water. **If the bouncer of slide is going on a hard surface (ie not on grass), have a tarp large enough to protect the bottom of the entire inflatable. Also interlocking play-mats are highly recommended for childrens’ landing spots at the very least. Extra caution needs to be taken on cement & other hard surfaces to ensure childrens’ safety. Also we need to know in advance so we bring sandbags for weights as pegs are not possible.
      11. Can adults use the bounce house?
        No. Adults are much too heavy to use our bounce houses and will damage the bounce houses – see weight restrictions for each rental. No pets allowed either.
      12. Do you clean and sanitize the items after each use? Yes after each use, we test and clean/disinfect/sanitize each rental item.
      13. What is the maximum kids’ age of use for the inflatable bounce house rentals? We have all of the details in terms of amount of kids and weight limits under the description of each bounce house. On average most bounce houses are for kids under 10 years of age. More importantly, size/weight are factors.
      14. Do you provide insurance for your rentals?
        No we do not provide insurance.  You will need to provide your own insurance through a local insurance agency. Often homeowners’ insurance will already have liability coverage.  Please check with your insurance company. Our rentals are residential grade (not commercial) so are not suited to large gatherings. We suggest up to 10 guests per rental. We can arrange insurance for a specific event but cost can be as high as 250$ (approx) for the insurance alone.
      15. Can we have food in the bounce houses? Can we decorate the bounce house?
        No food, shoes, drinks, face paints, streamers or glitter are allowed in bounce houses. If a bounce house is returned with glitter, felt marks, stains we may retain a portion or all of your damage deposit. Extra cleaning charge is a minimum of 25$ per hour or any portion thereof. If glitter is found on the rental, cost may be over 25$ as it’s extremely difficult to remove.
      16. Are we allowed to use bounce houses in the rain?
        No. Bounce houses are not allowed to get wet and if a bounce house is returned very wet (slightly damp is ok) then half the  damage deposit will be charged. However, a sprinkling of rain is okay. If rain is heavy, shut off  bounce house blower, cover with a tarp and restart once the rain stops.
      17. Are we allowed to use water slides in the rain?
        Yes and no. Waters slides are more forgiving in the rain but take extra care to keep kids warm and shut off if electrical storms are underway. Protect blower by turning an empty laundry basket upside down and ensure all electrical connections stay dry.
      18. Can we cancel? Do we get our rental deposit back? What if it rains on the day?
        For rain you may cancel anytime BEFORE the item has left our premises. You have the option of transferring to another date or a full refund – whichever you prefer.
        Cancellations on short notice – occurring less than 48 hours (ie after Wednesday midnight for a Saturday rental – you forfeit that rental deposit.
        Cancellations before the 48 hour window, are transferable – not refundable. You may use the credit another day or for another item, if available, that is the same (or higher value if you pay the difference). If you prefer a refund, we charge a 25$ cancellation fee.
      19. Can we swap out a rental?
        Yes you may swap a rental if the item you want is available. Price differences will be refunded/charged as applicable.